The first thing that stands out is the packaging. Now, I understand that you are not purchasing the box, you are purchasing a pocket square. Nonetheless, it should definitely be noted that Armstrong and Wilson cares about presentation. The custom box, along with a handwritten thank you note inside, is an intimate detail that a customer should really appreciate. Product is neatly wrapped and folded inside with the previously mentioned thank you card.
For ordering purposes, web navigation is clean and simple; add product to your cart with other pertinent information for processing and you are ready to checkout. Methods of payment are Paypal or major credit card. Paypal was my choice. Now, with an electronic check via Paypal, the processing time is 3-5 business days. After that, product may take an additional 3-5 business days to ship. Total: Expect 7-10 business days for the entire process to complete.
I should also note that one of my purchases happened during the great Polar Vortex of 2013-14. Somewhere along the way my purchase got lost in the shuffle as shipping was pretty hit or miss during that time. After patiently waiting a few days past the expected arrival date, I phoned customer service to inquire about my purchase. I spoke with a gentleman who assured me that the matter would be investigated and I would receive a phone call back. Sure enough later that day, I received a return call with the promise that my merchandise would arrive with overnight delivery. And it did – along with the thank you and apology note you see above.
I will now take the time to say this: Armstrong and Wilson were founded by two men of color. And I have to be honest; knowing this fact made me all the more willing to purchase one of their pocket squares. Now, there is a widely circulated stereotype in the black community that would have you believe that people of color have dubious business practices. Well, not only is the presentation of their product fantastic (and the product itself, but we’ll get to that later), their level of customer service was fantastic as well. Prompt. Courteous. Resolution oriented. They are about their business. Bravo men. Now, let’s get into the details of the pocket squares themselves.