To be absolutely certain, SARS-CoV-2 has altered and disrupted contemporary life as we know it. Our daily routines have been cast into disarray; so we steel ourselves daily with the resolve and steadfastness to answer different challenges we all face. As I stated in my previous post, working remotely from home is not as glamorous as it may appear to the public. Trust, those of us that can work remotely are blessed. However, there are some challenges that cannot be ignored. Locked down utilizing whatever space is available to conduct work efficiently and effectively can be challenging. For example, my role and responsibilities require a consistent carousel of interaction with suppliers, hospital personnel, sales representatives, executive leadership, and fellow colleagues. These tasks are not an issue within the comforting confines of a cubicle or meeting room. Now, at home – not so much. Without a doubt, the concept of work-life balance has been disrupted. Coupled with the elimination of in-person team collaboration and the specter of furlough or termination; the combined stress can deplete what little remains of a worker’s drive and enthusiasm. As leaders, how can we keep a team motivated and engaged when the energy just isn’t there given the current environment? I am not an expert, but I offer 5 tips below that might be helpful.
- A leader should offer sincere praise, praise, and even more praise for a job performed well. Sure, a reward with monetary value would definitely be appreciated. Nevertheless, do not underestimate the strength of verbally acknowledging a colleague’s work and work ethic. Moreover, a leader should actively encourage team members to praise one another. A leader should encourage colleagues to share successes with the team and provide positive work-related topics. Welcoming a positive vibe can definitely boost morale. Now, if a leader really wants to add a personal touch of appreciation, a digital gift card from Grubhub is a popular and inexpensive option. Digital greeting cards that express gratitude is also a great option.
- During uncertain and worrisome times, it would not be unusual for a colleague to lose connectivity to their purpose. It is important that a leader touch base with their team periodically throughout the week. During these remote meetings, it is vital to incorporate the company’s mission and vision into the team dialogue. I am not suggesting one quote said mission and vision verbatim. A savvy leader should be able to weave a cogent theme that gently reminds the team of its purpose and role. He or she should clearly state attainable goals, identify areas of opportunity, and tie it all back to mission – which should be mirrored by both the company and team. Remind the team what is at stake and why it is important for the sustainability of the business.
- Communication. Communication. Communication. Whether a leader is using Cisco Jabber, Cisco Webex, Microsoft Teams, Zoom, Google Hangouts or simply picking up a telephone; maintaining connectivity with one’s colleagues can help facilitate collaboration and teamwork even from afar. A leader should definitely encourage colleagues to contact one another with the tools provided by the company. On a personal note, during a call this week, I was happy to be informed that 2 of my colleagues had set up their own personal, weekly touch base to review work and set goals as they worked collaboratively.
- Just stating facts, I would guess that many colleagues do not hold an undying allegiance to their employer. Completely understanding that reality, yet ensuring that the work at hand is performed, I encourage colleagues to focus on the team to achieve job success. Once when the team was inundated with work and the situation appeared hopeless, I bluntly told them that the cavalry was not coming to the rescue, we only had each other. I also encourage colleagues to view their jobs pridefully as a service to their customers or community. The way a colleague performs their duty is a barometer of how well we serve the public.
- In this time of uncertainty, it is paramount that a leader never loses grasp of the human element. Work is work. Nevertheless, that work is performed by individuals. And those individuals carry fear, nervousness, anger, anxiety, and much more. I make a genuine effort to ask my colleagues about non-work related topics. It is my belief that fostering sincere camaraderie amongst colleagues can drive them to work harder, again not for the company, but for each other and the community. And it demonstrates an honest attempt to view them more than just a worker – they are a person.