Tag Archives: Career

The Professional – Shut Em Down – Prevent Your Next Team Meeting from Becoming a Workplace Battle Royale

June 25, 2025 By in Professional Tags: , , , , , , , , Leave a comment
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When a team meeting begins an unexpected downward spiral into chaos and negativity, as a leader in management, one must never hesitate to utilize one’s authority to shut it down – immediately. And as a leader with direct reports, managing a medley of personalities can be quite challenging. Naturally employees will have team disagreements; that is to be expected as no two individuals are exactly alike. However, when difference of opinion devolves into disruption and disrespect, the resulting disorder can adversely affect team productivity and morale. Being a leader, one must have the foresight to identify potential conflict and strategically diffuse the situation before it escalates. The power of foresight can only be attained through hardened experience; there is no course or training that will prepare you for the variables of human behavior. I have endured through trial and error. I want to share some of my insight with you. Here are a few warning signs that your meeting may fly off the rails.

  • First of all, well, your silent alarm should be blaring when a colleague starts their sentence with “first of all”. Said colleague is about to launch into a lengthy diatribe complete with examples and key grievances – bullet point by bullet point.
  • A leader must be cognizant of inflammatory language and trigger expressions. When a colleague starts using accusatory language with a belittling tone, the recipient of the incoming fire will become defensive and will most likely reciprocate the sentiment. You never, you always, you should, or why don’t you are leading subjects generally delivered in a chastising manner. Calling attention to another colleague’s faults and errors, either aggressively or passive aggressively, is extremely toxic to the work environment. When a colleague’s work ethic or performance is being critiqued in full view of the entire team – by a non-leader – it will not be received kindly.
  • Everyone makes mistakes. Be leery of the colleague that chastises fellow employees while presenting themselves as the paragon of work perfection. And this self-appreciation is usually contrasted with a fellow employee as described in the previous bullet point.
  • When colleagues constantly interrupt one another and talk over each other, they are effectively ineffective with their listening comprehension.
  • A leader must also be aware of body language. The folded arms, the scowl, the pursed lips, the heavy sighs, the eye rolls, and I could go on and on.

So, as a combustible cauldron of chaos is being stirred with hostile intent, it is your duty to quell any disorder before it explodes into professional bedlam. What we do not want is a Lord of the Flies scenario in the workplace. So, what do you do? First, you must be calm and measured. You must be the voice of reason and pragmatism. Sensing potential conflict, you must insert yourself between quarreling colleagues to prevent them from launching verbal missiles at each other. Your voice must be the most dominant in the room. And dominant does not mean yelling. It should be firm, resolute, and steady. Table the discussion and direct the team that any unresolved issues will be taken offline. You should assert that bickering does not add value and is not constructive usage of everyone’s time. And when all else fails, remember as a leader in management, you can leverage the power of corrective action. Correction actions can be a pain to implement, but allowing discord to fester can quickly disrupt team dynamics. Shut it down as soon as the opportunity presents itself.

The Professional – Just for the Record – Why Documentation is Required Practice When Managing People

December 29, 2023 By in Professional Tags: , , , , , , , , , , Leave a comment

wp-1703802505364293885935194685955If I may offer some gentle advice to any new manager or supervisor: document, document, and document. And if you are a veteran leader in people management, but have mistakenly failed to perform this required practice, well, it would behoove you to document, document, and document some more immediately. Trust, an otherwise quaint work environment can become as brutal as Game of Thrones at the drop of a dime. The emergence of deceit, politics, jealously, power struggle, manipulation, and outright hate would make Cersei Lannister a proud, blushing queen. Managing a wide array of unique personalities, you can trust that at some point a colleague is going to come at you sideways. And in the event when that occurs, it is paramount that you are appropriately armed with receipts. I am speaking about recorded documentation of events and conversations that can confidently address any allegation, accusation, denial, work violation, so on and so forth.

A comprehension record of critical incidents at work is vital, especially if human resources need to be involved in a delicate situation. Let me be perfectly clear, documenting either issues with productivity or behavior should not be utilized with the intent to terminate any employee. Rather, the purpose documentation is to articulate a clear timeline of events, set clear expectations of job performance, and ensure that everyone has the same knowledge of company policies, procedures, changes, upcoming events, etc. It is all about communication with the colleague. Unfortunately, it is also to protect yourself in case a colleague decides to go full Petyr Baelish (Littlefinger) on you – manipulating both facts and people to bring about your downfall. Nope, you have to go full Sansa Stark and start running those receipts until they have no room to wiggle out of their deceit and treachery. Alright, enough Game of Thrones callbacks, here are a few reasons why it is important to keep detailed notes when in the role of management.

  • E-mail timestamps are a beautiful thing to behold. It captures the date, time, and any recipients that have received the electronic transmission of important information. This electronic signature can be invaluable when someone attempts to muddy a timeline of events or outright deny something occurred. And to take it up a notch, configure the e-mail to request a Read Receipt, which notifies you when your e-mail has been delivered and opened by the receiver. Save that Read Receipt if ever a dispute arises with anyone revising history.
  • If you are communicating directly with a subordinate, and the conversation begs for a second set of eyes, blind copy your immediate leadership so they are aware of any worthy communication that should be captured. You never want your boss to be blindsided by a situation if a colleague decides to go rouge and torch the entire department. Your boss does not necessarily need to act on the matter. This exercise is merely a courtesy heads-up for awareness.
  • The work environment can be hectic with an ever-changing landscape of policy and protocol. Therefore, if you find yourself leading a team huddle or meeting, it would be wise to assign the task of taking minutes to a colleague so it can be distributed via e-mail (there’s that timestamp again). This is a step to make sure everyone is on the same page. However, you will STILL have that one employee that will deny they were told anything. Luckily for you, those minutes are a timestamped record that they were duly informed. And if not taking minutes, jot down a brief summary of the team discussion and e-mail accordingly.
  • You would be performing a great service to yourself, because even if you don’t have it committed to memory, understanding the company’s mission and vision should help guide your management style as a leader. Copy and paste that company doctrine and slap it on a desktop sticky note. What does that have to do with document, document, and document? Because, if the situation ever calls for corrective action (either verbal or written), you should be armed with HR policy and procedures at the ready to deliver to an employee. Used in tandem with the knowledge of the mission and vision, you should be able to confidently deliver any appropriate corrective action with the company’s own language in black and white. And by the way, even “verbal” corrective actions should be documented.
  • On the topic of corrective action, omit any personal feelings or opinion on the employee matter. Rather, speak specifically to either employee behavior or productivity in regard to how they are not aligned with the company policy or protocol. Focus on areas of opportunity for improvement. In regard to either behavior or productivity, there should not be any surprises, as a manager should keep the employee informed of both. A detailed capture of any check-ins/reviews should be provided to the employee.
  • Does your company utilize a messaging software platform such as Microsoft 365 Teams? If so, well yes, those communications should be captured and filed away in another application such as Microsoft 365 OneNote. If that is not available, you can go the old-school route and file it away in a desktop folder. And you can be extra cautious by printing out any communications and filing it away in a physical folder – in a secure location of course. Whatever internal messaging platform your company is using; this can be an excellent way to document any important information that should be noted.
  • Every situation will not need an immediate corrective action. However, it is important to take notes that detail an ongoing situation. Email those notes to yourself so that the date of the occurrence is recorded and timestamped. If you find yourself in a tense situation with a colleague, state that the present behavior does not align with company or department policy, indicate you will be discussing the situation with upper management, and if further action is required you will be in contact. And then kindly excuse yourself from the interaction. Immediately record the event while still fresh in your memory but give yourself time to cool off if you are rattled or out of sorts emotionally. It is tough, but remember, you simply need to record the occurrence and utilize company/department policy to support your recommendation (if any) for corrective measures.

The Polished Professional – Listen Up, I Have a Story to Tell – How to Create a Winning Narrative for a Job Interview

October 28, 2023 By in Career Tags: , , , , , , Leave a comment

photography of laptop computer camera smartphone headphones and mug

To be absolutely certain, the most prolific hip hop artists in history display the innate ability to tell vivid stories – the art of storytelling as many call it. The Notorious B.I.G. Nas. Scarface. These artists were able to lyrically weave a tapestry of detail throughout tracks that transported the listener directly into the song. Undoubtedly, the experience leaves an indelible mark on the listener’s memory. Effectively describing the most minute facets and capturing the emotion of a situation; artful storytelling is a powerful tool that engenders engagement. That being stated, communicating an engaging story is not only a useful device in songwriting, it can also elevate a job interview above a fellow job seeker. When I have sought job opportunities, my interview style is conversational, detailed, and personal. I want the interviewer fully invested in my answers and my narrative.

And that is exactly what a candidate should be constructing – a compelling narrative; something not easily forgotten. Now, I cannot assign a hard number to the amount of job interviews that I have conducted or been involved in, but well into the hundreds is not unlikely. I have noted, over the course of many years and varying interviews, there are two distinct areas in an individual’s interview that tend to be flawed: the interviewer’s questions are not directly answered and the level of detail is severely lacking. The result is a bland, underwhelming experience that renders the interview forgettable, or alternatively, memorable due to the overall awful performance. Today, I want to offer some simple advice that may prove to be helpful while improving how you execute your interview.

6 Essential Tips for a Winning Interview

  • Without a doubt, the daily grind of employment will grant the gentleman a wealth of material for proper utilization during an interview. It is this information gathering that will lay the foundation for your interview preparedness. The gentleman would be wise to document specific work events that highlight teamwork, effective communication, critical thinking, and leadership. Microsoft OneNote is an excellent choice of software to gather and store this type of pertinent information. A manila folder, an electronic folder on your desktop, or Word document – whatever your choice for information tracking; ensure you are saving your notes.
  • Now that you have gathered all relevant information that demonstrates why you deserve the position, it is time for the next step in your job preparedness. A gentleman must now organize his thoughts, commit those selected work events to memory, and practice his delivery to an audience. I am a strong proponent of employing the STAR method – Situation, Task, Action, and Result. This technique allows the job candidate to provide structure to thoughts and articulate them in an organized fashion. Responding to an interview question that is intended to assess job viability; the candidate will first describe the situation at hand, what task or objective was proper for the situation, the action that taken to achieve the objective, and the concluding result. Bonus: A candidate can add another R for reflection, which basically captures what the candidate learned and how they matured professionally from the experience.
  • The job candidate must ensure that the emotion of the situation is addressed and articulated. Now, keep in mind, this is not the time to be overly dramatic and theatrical. Your heart doesn’t have to race faster than a cheetah across the African wilderness hunting prey. Rather, it was a tense situation and you were slightly anxious as you addressed the pressing issue. A candidate should clearly represent the stakes at hand so the gravity of the situation is completely understood.
  • As a candidate is describing a certain event in detail, it is paramount that the story contains specifics. Be sure to take advantage of adjectives and proper nouns. Again, please note, now is not the time to break out the thesaurus. However, the addition of a few small details can allow one candidate to shine brighter than another. Please see example below and note the differences.
      1. One night, I had to place an overnight order right before cut-off time for delivery. There were a lot of items on the purchase order that I had to place, but I was able to successfully get the order in with the vendor.
      2. One late evening, approximately 30 minutes before Medtronic’s cut-off time for shipping, I had to place an order for 100 items for overnight delivery. Given the large amount of items that had to be ordered, I asked the customer service representative if I could fax or e-mail the order to the vendor. Unfortunately, the order could only be placed verbally over the phone. That news was a little disappointing and stressing, but it had to get done. Therefore, I had to place the order accurately and efficiently with the CS rep to beat the cut-off time. So, item by item, I read off the manufacturer number to the CS rep and in turn she read it back for confirmation. To save time, she would only notify me of any back-ordered items after the order was loaded into the system. In the end, we were able to get all but 5 items placed for overnight delivery, and I notified the hospital regarding the 5 items on back-order with their release date. I also provided their sales representative’s contact information for a follow-up if a substitute item was required.
    • A candidate should ask thoughtful questions. Yes – salary, benefits, and shift are all credible inquiries. However, a candidate with a genuine interest regarding a position should ask questions that put the interviewers back on their heels. What challenges are they facing as a department or company? Do they promote a culture that rewards and retains its quality employees? Do they promote growth and development within the workforce? Of course, your questions will be tailored to suit your company of choice. For example, I applied for a position a few years ago, and I posed a question somewhat like this: With the Affordable Care Act reducing the rates of reimbursement for Medicare and Medicaid; how aggressive are your standardization projects for med. surg. products to help offset that potential monetary loss for the organization? I did my due diligence researching the position I wanted. Serious, thoughtful questions illustrate an honest curiosity that will surely garner respect and appreciation.
    • As a job candidate, it is vitally important that you provide a brief summation of your qualifications and attributes as a future employee. You must present yourself as an asset that adds value to the company. This is your closing statement. At this point, the company’s mission statement and vision should be intimately familiar. Definitely, you should fully understand the role and responsibilities of the open position being sought after. Now it is time to deftly connect your best qualities to those areas and confidently argue why you are the best candidate. I highly suggest identifying 4-5 adjectives that best describe you professionally. Be thoughtful, sincere, and open. Remember: Craft an engaging narrative that answers questions directly while displaying critical thinking and showcasing your best traits.

Well, there you have it; just a few key pointers that I have extracted from experience over the years. I hope the information will be beneficial to job seekers reading this post. Good luck!

The Polished Professional – 5 Utterly Fantastic Ways to Flub a Job Interview

April 19, 2023 By in Professional Tags: , , , , , , Leave a comment

Do you despise the mere thought of working? Do you enjoy unemployment, but outside forces beckon you to peruse Indeed? Do you want it to seem as if you are searching, but secretly you want to botch the next interview? Well friend you are in the right place. I kid, I kid. Today, I am here to assist you in your job hunt. And today, I want to make sure you are not committing any terrible offenses in your job interview. To be sure, interviewing for a job can be an extremely stressful experience. It is an audition of sorts for meaningful employment. The stakes are indeed high, and there lies a myriad of ways a candidate can effectively blow an interview. In this post, I won’t painstakingly state the blatantly obvious. The obvious? Well, for starters, showing up with Jack Daniel’s seeping out of your pores, slurring your speech, and stumbling about the premises.

A word to the wise: Calm your nerves with an adult beverage of choice AFTER your interview. Trust me, you will thank me later. No, today I offer advice regarding unforced errors you may be committing as seek your dream job. Well, perhaps, not exactly your dream job. Regardless, you don’t want foolish mistakes standing between you and a coveted paycheck. Now, this is just the opinion of a man that has interviewed hundreds of job seekers. Nevertheless, it is my sincere hope that you are able glean some wisdom from the advice below.

  • As a potential employee interviewing for a job, it is simply idiotic to express or voice prejudice toward individuals based on characteristics such as race, gender, age, or sexual orientation. Trust me – it occurs. Strong opinions regarding your previous employer outsourcing your job offshore to individuals with limited English – keep it to yourself. If working with the opposite sex elicits acrimonious feelings deep within your soul – keep that under wraps. Proudly waving the flag, representing your generation of workers – don’t deride others as you bathe in your own greatness. In a job interview, you must not assume the interviewer(s) belong to your tribe. And to be honest, if you belong to any of the aforementioned tribes, you might want to practice some self-examination and refine your core values.
  • As a supervisor that has interviewed hundreds of job candidates, I prefer my time not totally wasted. So, showing up to an interview totally unprepared is not acceptable. To be perfectly clear, I am not referring to any form of anxiety that may intrude and potentially derail your interview. A case of the nerves is understandable, and nervousness may present as being unprepared. However, a seasoned interviewer should be able to discern the difference. What does an unprepared candidate look like? An unprepared candidate cannot recite their work history clearly, they do not understand the basic requirements & responsibilities of the desired position, and they display a lack of genuine curiosity regarding the company or job itself – outside of salary and paid time off. Do the homework. Granted, you don’t need to recite the full history of the company itself. However, ensure that you adequately educate yourself regarding the company’s mission and vision, as well as the core responsibilities of the position itself.
  • No company wants to hire a malcontent. Sure, a candidate may be able to pull a fast one and mask their discontentment from the hiring manager(s). Nevertheless, there are individuals that are terrible poker players and show their hand straightaway in the interview. They launch headfirst into the interview on fire. Unabashed and unfiltered; they proceed to complain, name, shame, and blame. Oh yes. They name-drop previous or current management figures they despise. They blame and shame colleagues they hate. And they complain about company culture & policy whilst eschewing accountability and growth. Fantastic. Seriously, with those factors working in your favor, who wouldn’t want to hire you? The company you are aspiring to work for – that’s who.
  • So, we have established that a bad attitude toward previous or current employment will hinder a job opportunity. Now, let us talk about how a bad attitude directed at the hiring manager(s) is also a foolish, if not bold approach to a job interview. Yes indeed, a sure way to tank an interview is to stroll into a room with a cantankerous, condescending, or arrogant demeanor. Being the subject matter expert that you proclaim; you talk over the interviewer, force answers before a question is even finished, and even project an unpleasant attitude if the series of questions or details about the job annoy you. You might as well fold your arms, kick your feet up on the table, and beckon the hiring manager(s) to bow before your greatness. No worries superstar – you won’t receive the opportunity again.
  • If you are interviewing for a job, it is best to remember that honesty is the best policy. Misrepresenting one’s qualifications and work history will turn a first impression into a last impression. Now, you may be wondering how an interviewer would be able to know a candidate is being dishonest. Well, an experienced interviewer will be able to see through the facade of fanciful lip-service and grandiose declarations. An experienced interviewer should be able to discern a verbal hustle by deploying probing and follow-up questions to a candidate’s previous answers. It is no different than spotting any liar that will dance around an issue and never answer a question directly. You may believe you are being sly, but do not be surprised if that job offer eludes you. Sure, there are individuals that may be able to hustle their way to a level of success. However, you are only performing a disservice to your professional growth and development. And sooner than probably later, you will have to account for your deeds.

No More Mr. Nice Guy Misconceptions- 5 Effective Leadership Approaches For a Nice Guy

December 9, 2019 By in Professional Tags: , , , , , 2 Comments

Broadly speaking, every gentleman has perhaps struggled with some form of insecurity at a particular juncture in life. And I am certainly not a beneficiary of any special exclusions. To be sure, I am not immune to episodes of uneasiness and internal distress with what I perceive as personal character flaws. I put forth the best effort to manage and suppress feelings of uncertainty and dissatisfaction; sometimes with success and other times falling short. In many ways, writing is very therapeutic, and it is always my hope that my musings serve as encouragement and empowerment to readers. A circumstance this week prompted some self-reflection regarding certain insecurities that are a source of a long-standing internal battle. This is going to sound odd, but I struggle with being a nice guy. I understand that may seem strange, but allow me to explain further in detail.

If I may make the assumption, I am quite confident that my family, friends, and associates would describe me as a nice guy. And in many instances, that designation would be a compliment. I consider myself respectful, pleasant, courteous, and kind. These should be considered noble traits. However, being classified as a nice guy also has a negative connotation. In addition to the aforementioned characteristics, I can also be described as a guy that is soft-spoken, quiet, and non-confrontational. All things combined, well, now the moniker of being a nice guy takes a turn for the worse. When some individuals have referred to me as a “nice guy”, I am intelligent enough to decipher the context. Weak. Passive. Soft. When I became a supervisor, there wasn’t a question of knowledge or work ethic, but some individuals questioned whether I possessed people management skills necessary to lead a team. After all, I was a nice guy, and nice guys are pushovers.

The prevailing and misguided philosophy regarding management is one has to lead with bluster, aggression, and micromanagement. Colleagues disdain those types of leaders, yet subconsciously, people tend to believe those traits get the job done – for better or for worse. This typifies toxic leadership, so it is usually worse. Now, those adjectives don’t describe my personality, as I am a laid-back and easy-going individual. Now what occurred recently (centered around a work issue) was a subtle implication that my nice personality prevented me from making hard decisions, especially when friends within the department are involved. Admittedly, this tapped into my insecurity of being perceived as the “nice guy”. In other words: passive, soft, hesitant, and weak. I am fully aware of the perceptions, and I would not be truthful if I were to say the perceptions didn’t irritate me and cause some second-guessing of my work skills.

However, you might find it interesting to know that perception does not necessarily align with reality. The reality is that amongst management, I am one of few with the most corrective actions, and unfortunately, I have had to separate a colleague from the company. This belies the perception of being a pushover, as theoretically I should not be able to address difficult colleagues or situations. Trust me as I tell you that my initial years being a supervisor were wrought with challenges that I never envisioned – it was insanity. Nevertheless, I was able to navigate the most problematic circumstances and colleagues, yet the perception of being a nice guy remained unchanged. How?

The label bothers me, regardless of the facts, and I even contemplate adopting a harder edge from time to time. I eventually regain my senses and dispel the silly idea. I cannot betray my character and integrity. And I suppose that it is a testimony to my leadership style that I have been able to deliver some unsavory actions, yet my name and reputation remain unsullied. I’ll probably continue to struggle with the nice guy moniker, going back and forth within myself in search of an imaginary solution. Nevertheless, if you find yourself in the same boat as me, here are a few tips to help you navigate rough waters and stay true to yourself.

5 Effective Leadership Approaches For a Nice Guy

  • A leader should never demean, disparage, or defame fellow colleagues. Good morale in the work environment is essential to the overall health and productivity of a business. If a leader is contributing to poor morale and a toxic work environment; that is definitely an issue. I ensure that treat every colleague with decency and dignity – even when delivering hard truths regarding work performance or behavior.
  • A leader must ensure that his or her management style is guided by company policies and regulations. I am confident in my decision-making because it is supported by company protocol. I make sure I am familiar with pertinent documentation offered up by human resources, and I seek clarity when it is necessary. Any accusations of shenanigans on my behalf will be hard to prove because I adhere strictly to company guidelines. Yes, I’m a square. But I don’t play favorites, as I am fair and just across the board.
  • A leader must be transparent. I will never ambush a colleague. If there are foreseeable issues on the horizon, I try my best to speak with a colleague to avoid any corrective actions. Confrontation makes me uneasy, so I attempt to avoid it. I am always honest with colleagues. I do not tell them what they want to hear. I tell them what they need to hear – no matter how uncomfortable the conversation.
  • Leaders must demonstrate follow through on their word. Declarations of punitive measures without the proper consequences are meaningless. No one will ever take you seriously because colleagues will conclude that you never enforce warnings. Trust, I still get butterflies in my stomach, but I cast away whatever emotional responses I have toward the situation, and address the issue (not the person) directly per company policy. Before a serious conversation, it is not unlike me to script out talking points the day before so I can stick to the subject and never stray off the designated topic. I maintain an even, measured tone and I keep the conversation streamlined to the subject at hand.
  • A leader must be willing to help their fellow colleagues. I am a strong believer in the growth and development of their careers. It is not unusual for me to undertake the task of performing a corrective action, yet later assist that same colleague with a resume or interview preparation. I believe everyone should be treated justly and fairly regardless of previous work indiscretions.

The Standard #52

November 8, 2019 By in Standard Tags: , , , , , ,

If I have gleaned any knowledge working within the confines of the corporate world, it would definitely be understanding the necessity of having a strong network in my selected area of employment. Undoubtedly naive, my entry into the corporate environment commenced with an incorrect belief; a trust that hard work alone would translate to acknowledgment and then advancement. I was seriously mistaken. The knowledge and work performance a gentleman wields within the workplace are just as important as the individuals a gentleman knows within the workplace. To be certain, deftly weaving a tight tapestry of professional connections can help progress a gentleman’s career and provide outlets to a myriad of opportunities that may nurture both professional and personal growth. I am quiet by nature, but being locked down in my cubicle studiously working under the radar was not doing me any favors. To provide my career with a much-needed injection of significant development, I needed a great deal more than labor alone.

Now, I can credit 4 colleagues – all in management – that encouraged me to stretch beyond my comfort zone and seriously consider advancing my career within the company. The first step was discovering my voice, volunteering for projects, and increasing my visibility within supply chain management. As I stated before, I am a natural introvert, so communicating my thoughts aloud to other individuals was challenging. Nevertheless, the more I spoke in open forums and collaborated with other people, I began to feel more at ease with being more vocal. If you want to advance your career in a meaningful fashion, I strongly encourage the exercise of extending yourself beyond your comfort level. A gentleman should identify individuals that will readily exchange valuable skills & insight, embrace stretch assignments, and actively collaborate with persons he wouldn’t necessarily engage with normally. Think of it as a human portfolio that boasts an intellectual diversification suited for professional and personal growth. Success is not procured within a vacuum, it is nurtured within an environment of varied thought, experience, and learned guidance.

Someone you know needs to read this, so share if you care. Empower and encourage someone today.

The Standard #50

May 17, 2019 By in Standard Tags: , , Leave a comment

 

The wise gentleman recognizes that success is never a perpetual certainty, as the unpleasant experience of failure is an inevitable reality. Trust, disappointment is but one of many catalysts for personal growth and development. No one is immune to letdowns and adversity. To be certain, born of failure and disappointment, one’s professional character is forged with steeled resolve and resilience. Acceptance of one’s shortcoming, and then courageously demonstrating the required perseverance to secure success; this is the first crucial step in one’s professional maturation. Trust, it is a challenging and painful process – without a shadow of doubt. The emotional and mental investment is substantial. Anger. Fear. Doubt. Mistrust.

These emotions can be turned outward, inward, or both simultaneously. If success is the desired outcome for the gentleman, harnessing said emotions to positively drive toward his goals is paramount. These feelings, albeit perfectly natural, can be debilitating if left unchecked. Accomplishing one’s professional objectives is never an easy journey, but it is a journey nonetheless – replete with unexpected and sometimes crushing setbacks. A gentleman should never make that journey more difficult than it has to be or give up on it entirely. Instead, embrace it, stand back and objectively view your circumstances with unbiased eyes. What were some takeaways from the situation? What can you do differently going forward? What did you learn about yourself? The answers to these questions will set up a proper approach to effectively and rationally handle disappointment while positioning yourself to capture personal victory.

The Standard #49

April 5, 2019 By in Standard Tags: , , , , , Leave a comment

 

The professional gentleman understands that success within the workplace is owed not only to an impeccable work ethic, but also to an even-keeled temperament that marries well with fellow colleagues. A colleague that contributes nothing more than a negative disposition and unpleasant attitude can corrupt the morale and atmosphere within the workplace. Now, if you count yourself among the working class community, you understand that a sizable portion of your day is shared with your coworkers, most likely comparable to time shared with your family. Therefore, it would be in the best interest of everyone to make the work environment friendly and collaborative. Trust, no one wants to share close quarters and interact with a malcontent throughout the weekday.

Negative energy is an exhaustive drain on the team, and productivity can be impacted due to time exhausted dealing with said negative energy. The professional gentleman understands that his communication requires active listening, disagreements are treated with civility, and criticism is not offered absent constructive alternatives or meaningful feedback. Employing these methods can surely help foster a positive work environment that leads to better attitudes, willful collaboration, and substantive ideas. You will definitely be the colleague that coworkers enjoy working with and management wants to promote.

The Polished Professional – Listen Up, I Have a Story to Tell – How to Create a Winning Narrative for a Job Interview

March 2, 2019 By in Career Tags: , , , , 1 Comment

To be absolutely certain, the most prolific hip hop artists in history display the innate ability to tell vivid stories – the art of storytelling as many call it. The Notorious B.I.G. Nas. Scarface. These artists were able to lyrically weave a tapestry of detail throughout tracks that transported the listener directly into the song. Undoubtedly, the experience leaves an indelible mark on the listener’s memory. Effectively describing the most minute facets and capturing the emotion of a situation; artful storytelling is a powerful tool that engenders engagement. That being stated, communicating an engaging story is not only a useful device in songwriting, it can also elevate a job interview above a fellow job seeker. When I have sought job opportunities, my interview style is conversational, detailed, and personal. I want the interviewer fully invested in my answers and my narrative.

And that is exactly what a candidate should be constructing – a compelling narrative; something not easily forgotten. Now, I cannot assign a hard number to the amount of job interviews that I have conducted or been involved in, but well into the hundreds is not unlikely. I have noted, over the course of many years and varying interviews, there are two distinct areas in an individual’s interview that tend to be flawed: the interviewer’s questions are not directly answered and the level of detail is severely lacking. The result is a bland, underwhelming experience that renders the interview forgettable, or alternatively, memorable due to the overall awful performance. Today, I want to offer some simple advice that may prove to be helpful while improving how you execute your interview.

6 Essential Tips for a Winning Interview

  • Without a doubt, the daily grind of employment will grant the gentleman a wealth of material for proper utilization during an interview. It is this information gathering that will lay the foundation for your interview preparedness. The gentleman would be wise to document specific work events that highlight teamwork, effective communication, critical thinking, and leadership. Microsoft OneNote is an excellent choice of software to gather and store this type of pertinent information. A manila folder, an electronic folder on your desktop, or Word document – whatever your choice for information tracking; ensure you are saving your notes.
  • Now that you have gathered all relevant information that demonstrates why you deserve the position, it is time for the next step in your job preparedness. A gentleman must now organize his thoughts, commit those selected work events to memory, and practice his delivery to an audience. I am a strong proponent of employing the STAR method – Situation, Task, Action, and Result. This technique allows the job candidate to provide structure to thoughts and articulate them in an organized fashion. Responding to an interview question that is intended to assess job viability; the candidate will first describe the situation at hand, what task or objective was proper for the situation, the action that taken to achieve the objective, and the concluding result. Bonus: A candidate can add another R for reflection, which basically captures what the candidate learned and how they matured professionally from the experience.
  • The job candidate must ensure that the emotion of the situation is addressed and articulated. Now, keep in mind, this is not the time to be overly dramatic and theatrical. Your heart doesn’t have to race faster than a cheetah across the African wilderness hunting prey. Rather, it was a tense situation and you were slightly anxious as you addressed the pressing issue. A candidate should clearly represent the stakes at hand so the gravity of the situation is completely understood.
  • As a candidate is describing a certain event in detail, it is paramount that the story contains specifics. Be sure to take advantage of adjectives and proper nouns. Again, please note, now is not the time to break out the thesaurus. However, the addition of a few small details can allow one candidate to shine brighter than another. Please see example below and note the differences.
      1. One night, I had to place an overnight order right before cut-off time for delivery. There were a lot of items on the purchase order that I had to place, but I was able to successfully get the order in with the vendor.
      2. One late evening, approximately 30 minutes before Medtronic’s cut-off time for shipping, I had to place an order for 100 items for overnight delivery. Given the large amount of items that had to be ordered, I asked the customer service representative if I could fax or e-mail the order to the vendor. Unfortunately, the order could only be placed verbally over the phone. That news was a little disappointing and stressing, but it had to get done. Therefore, I had to place the order accurately and efficiently with the CS rep to beat the cut-off time. So, item by item, I read off the manufacturer number to the CS rep and in turn she read it back for confirmation. To save time, she would only notify me of any back-ordered items after the order was loaded into the system. In the end, we were able to get all but 5 items placed for overnight delivery, and I notified the hospital regarding the 5 items on back-order with their release date. I also provided their sales representative’s contact information for a follow-up if a substitute item was required.
    • A candidate should ask thoughtful questions. Yes – salary, benefits, and shift are all credible inquiries. However, a candidate with a genuine interest regarding a position should ask questions that put the interviewers back on their heels. What challenges are they facing as a department or company? Do they promote a culture that rewards and retains its quality employees? Do they promote growth and development within the workforce? Of course, your questions will be tailored to suit your company of choice. For example, I applied for a position a few years ago, and I posed a question somewhat like this: With the Affordable Care Act reducing the rates of reimbursement for Medicare and Medicaid; how aggressive are your standardization projects for med. surg. products to help offset that potential monetary loss for the organization? I did my due diligence researching the position I wanted. Serious, thoughtful questions illustrate an honest curiosity that will surely garner respect and appreciation.
    • As a job candidate, it is vitally important that you provide a brief summation of your qualifications and attributes as a future employee. You must present yourself as an asset that adds value to the company. This is your closing statement. At this point, the company’s mission statement and vision should be intimately familiar. Definitely, you should fully understand the role and responsibilities of the open position being sought after. Now it is time to deftly connect your best qualities to those areas and confidently argue why you are the best candidate. I highly suggest identifying 4-5 adjectives that best describe you professionally. Be thoughtful, sincere, and open. Remember: Craft an engaging narrative that answers questions directly while displaying critical thinking and showcasing your best traits.

Well, there you have it; just a few key pointers that I have extracted from experience over the years. I hope the information will be beneficial to job seekers reading this post. Good luck!

Striving While Black – Navigating the Corporate World as a Gentleman of Color

April 4, 2018 By in Black Thought Tags: , , , 3 Comments

I’ve been in this game for years, corporate life is an animal, it’s rules to the game, so I wrote me a manual. It’s a step by step e-booklet for you to get your job on track – not your career pushed back. Yes, the corporate world can present quite the challenge for anyone, but for the gentleman of color, this world can be an entirely different animal. And for the uninitiated, the wrong moves can render a career stuck in neutral, or worst yet, gifted a box of your belongings and shown the exit.

Trust, there will be landmines that must be expertly navigated if career success is the objective. Your patience and resolve will be tested. There are so many times you can be confused with the other black guy in the office before it starts to wear on your nerves. You can only hear black slang from 1985 resurrected in 2018 as if it is brand new so many times before you want to scream. You can only hear the expressed fear from your non-melaninated colleagues about venturing into an urban area (which they never visit anyway) before your eyes roll out of the sockets. Never mind that you go to work everyday where a mass shooting could pop off at any moment by a disgruntled, middle-aged white male. Oh yes, I’ve had active shooter training, and law enforcement confirmed the standard profile of said gunman. You bite your tongue. You grind your teeth. But I digress, to survive the corporate office, you have to learn how the game is played. And then you must play it effectively.

I’ve checked in with some of my black brethren in the corporate hemisphere and solicited some opinions and guidance. Far too often, we sit in isolation and suffer in silence with no outlet. There is a generation of men of color entering the workforce for the first time with absolutely no idea what to expect or how to conduct themselves. This list is far from exhaustive, but there are some good directives that could prove to be helpful to someone. I have 20+ years in the workplace, and I have learned through trial and error. So, let’s get to it. So, first off…

  • Allow me to point out the obvious, as you are reading through this post, you may think these points are applicable to any ethnicity. And that is possibly true. However, in some circumstances, there is a racial double standard pervading the corporate world. You will not be afforded the benefit of any doubt my friend. The hypocrisy is thick. Most folk just don’t want to acknowledge it. How do I know? Look at it on a grand scale. Politics aside, the current president carries himself in a, well, ungentlemanly manner. His supporters largely ignore his flaws in decorum and etiquette. However, President Obama caught hell for wearing a tan suit and kicking his feet up on the desk in the Oval Office. Yes, the outrage was pretty damn ridiculous. So, there is a mighty good chance you are going to run into those same people in the office. Be cognizant of that fact.
  • Don’t be astonished when your colleagues are astonished. I was assigned a task by a doctor. He was so surprised by the quick turnaround time, he literally looked at me and stated he didn’t expect such efficiency. I once got a promotion and a fellow colleague expressed his surprise that someone else didn’t get the position I got – then he congratulated me. Well, thanks.
  • Hey, superman lover – yes, I’m talking to you. Stop being a player around the office. You are asking for trouble. Best case scenario: You get shut down, your feelings get hurt, and your image is branded as a hound dog or dirty old man. Worst case scenario: You get fired and find yourself a part of a hash tag movement.
  • To be sure, there are varying social and professional constructs that a gentleman must properly evaluate and then conduct himself accordingly. Your behavior outside of the corporate environment may not have a smooth transition to your office or cubicle. For example, I hold an affinity for classic hip-hop, and I can even recite the lyrics for Ice Cube’s Gangsta, Gangsta seamlessly. However, common sense dictates I would not recite said gangsta lyrics in front of my young children. Your place of employment is no different. There is a time and place for everything; business is business and the streets are the streets. A misguided attempt to “keep it real” in corporate America can go woefully awry – you’ve seen the Dave Chappelle skits.
  • However, a gentleman of color must remain “real” to his identity. Now, this statement may appear as a direct contradiction to the statement above, so allow me to explain. While it is paramount for a gentleman to embrace and understand the culture of his company – and every company has a particular culture – a gentleman should not adopt an unnatural façade that compromises his integrity and comfort level. There is an episode from HBO’s television series Insecure where a character, Molly Carter, tries to join the “boy’s club” at her firm in an attempt to blend in. The results are unfavorable, as she is still socially excluded from the unofficial club. I don’t pretend at work. I don’t pretend to like or dislike things just to fit in. A gentleman should not go along just to get along.
  • If you begin a statement with – I cannot because I am black – you’ve already defeated yourself all by yourself. Don’t be a cynic. Sure, the road may be paved with setback and disappointment, but you have to believe in the possibility of success with hard work and discipline.
  • Contrary to some prevailing assumptions, everything is not a conspiracy against the black race. Does racism and prejudice exist in the workplace – of course, absolutely. However, every single uncomfortable circumstance or general unfavorable topic does not have to fall back on racial inequality. Seriously, it really does not. Under-representation of minorities in the workplace could be a result of the dearth of qualified applicants. Perhaps a certain promotion was not attained due to a better candidate also applied. A gentleman cannot fight every battle. Trying to achieve success in your field is exhausting by itself; a gentleman will burn himself out mentally & physically by taking on additional battles. Sometimes you have to take a moment to educate and other times you have to walk away.
  • However, sometimes circumstances does fall back on racial inequality in the workplace. In those circumstances, the best course of action is to contact human resources or the EEOC (Equal Employment Opportunity Commission). Best practice: document, document, document any events that pertain to the matter at hand. Given the grave nature of this circumstance, this is not a matter one should address alone. Present your issues and concerns to the appropriate personnel. If you are a witness to racial injustice in the office, your voice must be a tool of measured reason and truth. And don’t engage in office banter regarding the matter; not everyone needs to be privy to your business.
  • And speaking of office banter – please keep it clean and professional. It is important your conversations are based on merit and facts. Gossip and conjecture has no place in the office, but sure enough, every office has some form of gossip. It’s best you avoid it altogether and get to the matter at hand – work. Because, when it is all said and done, you will be thrown under the bus.
  • Because, as much as many individuals will deny it, prejudice and racism is as American as apple pie. It is tightly woven into the fabric of this nation, and some people will demonstrate their actions consciously or subconsciously. So, entering the workplace, a gentleman of color will probably have to work twice as hard as his Caucasian counterpart. Why? Stereotypes. Stereotypes that middle America is continuously exposed to via news and entertainment, and has been since the inception of this country. So, as a black man enters into the corporate world, you bear the weight of every historical, black caricature steeped in America’s racist past – primarily: the brute (angry, dangerous), the coon (lazy, buffoonish), or the Tom (docile, submissive). Sure, we can complain about the system, but these are the cards that have been dealt, so the game has to be played deftly and intelligently. We have to dispel every myth and stereotype just to prove we are on the same level. And even then, you will accused of preferential treatment because you’ve been deemed as “safe” by white management. Haters will hate, but you have to be your own champion and tout your accomplishments and work ethic – haters be damned.
  • Therefore, don’t be surprised by some backlash from other people of color in the office. You’ve worked hard to attain your achievements. You are recognized by white peers and upper management. Congratulations – you can officially be perceived as an Uncle Tom or sell-out. If you dress with elegance, articulate oneself in a professional manner, and exude a measured demeanor; you can possibly be categorized as a “safe” choice that has been elevated as a token. This assumption confuses me, as some of our greatest civil rights leaders possessed the aforementioned characteristics, yet no one would dare label Malcolm X as a Tom. People will formulate opinions about you, but they will never understand how hard you’ve worked to attain your status. Don’t allow anyone to make you feel inferior. And never feel ashamed of your position within the company.
  • And when you attain that status, it is incumbent upon you to give back to minorities entering the workplace behind you. To walk into an office and see no one that resembles you can be intimidating and quite sobering. People are tribal by nature. People will gravitate to those people that they share similar interests and culture. Don’t act brand new. Don’t throw anyone under the bus. Reach out and help someone.
  • However, don’t be surprised if your welcome is rebuffed. I’ve tried to make eye contact and execute the “bro nod”, only to be straight up passed by in the hallway, as if I was as inconsequential as paint on the wall. Lesson: Not every black male will feel the need to join your “tribe”. As much as you want to greet that man with some “Wakanada Forever” dap, he may not reciprocate the same love. Everyone has their own origin story, so don’t take it personal.
  • Loyalty is valued within the black community. However, don’t be afraid to place distance between yourself and someone who has established a reputation as a malcontent. Establish a network of like-minded individuals that are the best in their field so you can learn and grow.
  • If you deem that your current professional environment is not conducive to your growth & development, it may be time to execute an executive decision and move on to another position or company, or maybe even venture out into the world of entrepreneurship. Severing ties with a company where career advancement is not a plausible possibility or the atmosphere is racially insensitive could be beneficial for you mentally and physically.

Do you have a story or tip to share? Please share in the comment section.